Measuring Performance – Client relationship

Efficience3 designed a programme of annual barometers on behalf of a major player in the French temporary employment market. It wanted a pilot for its management and its commercial activities based on regular and accurate reporting on the company's relationship with its two main target audiences:

  • customers,
  • temporary agency workers.

Two barometers were therefore designed and piloted by Efficience3 before being implemented on a wider scale.

The ‘Temps’ barometer, based on on-line and telephone surveys, measures temps’ satisfaction and the sustainability of their relationship with the temping agency.
More typically the 'Customers' barometer evaluates customer satisfaction on key items and allows ways forward to be detected.
Each year results are produced at different National / Regional Management / Agency levels and allow for reliable and customised guidance of the management of each unit making up the networks.