Performance measurement
Measure the performance of your company, your products and services to make the right management decisions for your business
- Your products and your services – how are they assessed ?
- What actions should you prioritise and develop ?
- Are your communications campaigns effective ?
- In the eyes of your customers, what are your areas of improvement ?
- What is the level of motivation and involvement of employees in your company ?
- What is the actual quality of your services ?
- Are the processes defined in dealing with customers adhered to ?
Additional methods for a real external assessment of your performance
- Barometers
- Mystery Shopper research
- Branch and point of sale audits
Multiple spheres of operation for the results obtained
- Identifying your strengths and weaknesses
- Checking the performance of the actions you have implemented (development of the performance of your service, your products and your communications)
- Guiding your Quality policy
- Managing your distribution networks and your teams
- Anticipating staff issues
- Understanding the development of your ROI
